We want you to be happy with your Atlas Leather Lux purchase. If your order doesn't meet your expectations, please contact us so we can help.
Returns
We accept return requests for eligible items within 30 days of delivery.
To request a return, please contact us before sending the item back. The product must be unused and returned in its original condition.
For hygiene and product-quality reasons, items that have been used, damaged, altered, or filled after delivery may not be eligible for return.
Custom & Made-to-Measure Products
Custom-made, personalized, or made-to-measure products may not be eligible for return unless they arrive damaged or there is an error on our part.
Please carefully check the measurements, color, and customization details before placing a custom order.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide photographs of the product and packaging.
We will review the issue and work with you to find an appropriate solution, such as a replacement or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
Approved refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.
Please contact us before returning any item so we can provide the appropriate return instructions.
If you have any questions about a return, please contact us before sending your order back.